Logical Mind CleverStack Cloud Telephony System

Key Features of Cloud Telephony

- Agent Management
- Contact List Management
- Control Live Calls
- Call Management
- CRM Integration
- Host Your Own Number
- Live IVR Design
- Analytical Reports
- Powerful Dashboard
- Skill-Based Agent Routing
- Text to Speech

Additional Features:
✔ Voicemail Transcription – Convert voicemails into text for better documentation.
✔ Text-to-Speech Messages – Personalize automated responses.
✔ AI-Based Call Analytics – Gain insights into customer interactions.
✔ Omnichannel Support – Integrate voice, chat, email, and social media channels.

1. IVRS (Interactive Voice Response System)

Enhance customer support with a customizable IVR system that guides callers through self-service options and directs them to the right department without agent intervention.

2. Automatic Call Distributor (ACD)

Ensure smart call routing by automatically directing incoming calls to the most appropriate agent or department, reducing wait times and improving efficiency.

3. Auto Dialer

Automate outbound calls with an AI-powered auto dialer, improving call center efficiency by reducing agent idle time and maximizing customer outreach.

4. Click-to-Call

Eliminate the need for manual dialing. Agents can initiate calls with a single click directly from the CRM or contact list, saving time and increasing efficiency.

5. Number Masking

Protect customer and agent privacy with number masking, ensuring secure and anonymous communication without revealing personal phone numbers.

6. Reports and Dashboard

Track and analyze call center performance metrics in real time with custom reports and analytics dashboards for better decision-making.

7. No-Code Development Platform

Build and customize applications without writing a single line of code, empowering businesses to create tailored workflows, IVR menus, and automation rules effortlessly.

Why Choose a Cloud-Telephony System?

✅ Flexibility – Work from anywhere with internet-based operations.
✅ Scalability – Easily scale up or down based on business needs.
✅ Cost-Efficiency – Reduce infrastructure and maintenance costs.
✅ Faster Deployment – Quick setup without complex installations.
✅ Seamless Integrations – Connect with CRM, AI bots, and third-party apps.
✅ Real-Time Insights – Get live analytics and reporting for better decision-making.

Cloud-Telephony System: Inbound, Outbound & Blended

Inbound Call Center – Handle customer inquiries, support requests, and order processing efficiently.

Outbound Call Center – Automate sales calls, follow-ups, and customer engagement campaigns using smart dialers.

Blended Call Center – Seamlessly manage both incoming and outgoing calls, optimizing resources for maximum efficiency.

Integration with other CRM systems

Supports integration with leading CRM providers such as:

-Zoho CRM
-Salesforce
-Zendesk
-Leadsquare
-Kapture CRM
-Freshsales & Freshdesk

Why Choose Logical Mind CleverStack Cloud - Telephony System?

Award-Winning Solution – Recognized for best-in-class cloud telephony services.
Enhanced Productivity – Automate workflows and reduce agent workload.
Secure & Compliant – Ensures data privacy and compliance with industry regulations.
Global Accessibility – Operate remotely with a 100% cloud-based infrastructure.
Flexible Pricing Plans – Affordable solutions tailored to businesses of all sizes.

Get Started Today!

Ready to transform your customer interactions with CleverStack Cloud Call Center Software?